what is essential is invisible to the eye


I had the privilege of speaking with Sue Robins at the Canadian Patient Safety Institute last fall. Hers is an important and thoughtful voice. What she says here about compassion is so important. “The problem of hospital ED overcrowding may not go away anytime soon, but it is very important how patients and families are treated during their time in the ED.”

Log in at http://www.gowebcasting.com/events/cpsi-virtual-forum/2013/11/01/navigating-a-complex-system-tips-from-professional-communicators/play to view our presentation.


sue robins


Today, I had the great pleasure of speaking to Emergency Department professionals at the WEDOC 2014 conference.  I think the most exceptional health professionals conferences are the ones that include a direct patient voice in their speaker lineup.

My levels of anxiety about public speaking seem to vary depending on the audience.  Today I drove white-knuckled to the hotel, and sat in a cold sweat for the 45 minutes before I stood up to speak.  I was in the rather intimidating position of speaking before Olympic gold medalist Jennifer Heil, but was grateful that I was scheduled early on the agenda.

Emergency department staff and physicians are an important audience to me.  Aaron has taken us to ED on several occasions.  I am grateful for the triage nurse who listens to my gut feeling when I say, ‘he is really really sick,’ and to the doctor who talks to Aaron directly…

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